FAQ

Need help? Read through our FAQ questions below. If one matches your query, click on the title and expend for our recommendations.

Using our website

THE TNA AUSTRALIA WEBSITE ISN'T OPERATING AS EXPECTED, WHAT SHOULD I DO?
  1. Try a different browser (ie if your using Internet Explorer or Microsoft Edge try Chrome or Firefox instead)
  2. Clear you browsers cache. Not sure how do do that? Click here for directions.
  3. Restart your computer.
  4. Report a bug using our contact form.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

I'M A TNA AUSTRALIA MEMBER HOW DO I LOGIN?

When you purchased your membership with TNA Australia you would have created an account for the website.

ON A DESKTOP COMPUTER
The My Account links are located in the header of the website on the right hand side and in the footer in the right hand column.

ON A MOBILE DEVICE
Find the “My Account” links in the main dropdown menu.

After logging in, links to members only content will become visible to you.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

I'M HAVING SOME DIFFICULTY LOGGING IN, WHAT DO I DO?

FORGOT YOUR PASSWORD?
Your password would have been set when your account was created – it would be a complex combination of letters, numbers and symbols.

  1. If you have lost track of your password, you can rest your password using the “Lost your password?” link on the “My Account” screen.
  2. In the instance that your credentials are saved on the device you are login in with – but you’ve forgotten them and would like to change your password, you can do so via the “Account Details” tab on your “My Account” dashboard.
  3. If you are having difficulty resetting your password, contact us, we can reset your password on your behalf.

You can reset your password to anything you like – TNA Australia suggest a complex password or phrase to protect your personal information.

DON’T KNOW YOUR USERNAME?

  1. If you let the TNA Australia website generate your username, it will be a combination of your first and last name.
  2. Should you not be able to remember your username, you can use the email address you used when subscribing to a membership package.

STILL EXPERIENCING PROBLEMS?

  1. You may not have entered your email address correctly when you created your account. Contact us, we can search our membership database for you and update any incorrect email addresses
  2. You may not have purchased a current membership plan. To purchase, please go to our memberships page and add a package to your cart.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

I'M NOT RECEIVING EMAILS FROM TNA AUSTRALIA, WHAT DO I DO?
If you’re not receiving email notifications from our website (including: order updates, password reset notifications), they might be going into your mail clients spam/junk folder.

Emails not in your spam / junk folder? Login to your account and check the email address under “account details”. If your email address is incorrect, update it and save details.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

I'D LIKE TO RESET MY PASSWORD, HOW DO I DO THAT?
Your password would have been set when your account was created – it would be a complex combination of letters, numbers and symbols.

  1. If you have lost track of your password, you can rest your password using the “Lost your password?” link on the “My Account” screen.
  2. In the instance that your credentials are saved on the device you are login in with – but you’ve forgotten them and would like to change your password, you can do so via the “Account Details” tab on your “My Account” dashboard.
  3. If you are having difficulty resetting your password, contact us, we can reset your password on your behalf.

You can reset your password to anything you like – TNA Australia suggest a complex password or phrase to protect your personal information.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

WHAT IS THE DASHBOARD IN MY ACCOUNT?
The Dashboard provides links for members to see their membership, orders, personal details, address, email and password. You may edit all of these details online.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

WHAT PAYMENT METHODS ARE AVAILABLE TO ME ON THE TNA AUSTRALIA WEBSITE
TNA Australia accepts a wide range of Credit Cards, PayPal, Direct Deposit, Cheques and Money Orders.

Credit Card payments are handled through the secure PayPal interface – please check the Credit Card / PayPal option for this payment method and then follow the prompts.

If you select “Direct Deposit” or “Cheque or Money Order”, your order will not start processing until money has been received into the TNA Australia account – this can take up to 3 working days.

For faster order processing and instance access to the members only area of the website, please select the “Credit Card / PayPal” as your payment method.
MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

WILL MY PAYMENT DETAILS BE SECURE
PayPal handles all the TNA Australia payments. That means no payment details are stored on our site and you are protected by PayPal’s standard terms of service when you use our automatic payment interface.

TNA Australia still recommends you implement a strong password on your account to protect your personal information in the unlikely event of the website being hacked.

Your transactions on the TNA Australia website is protected by a Comodo SSL certificate as well as other, best practice security measures implemented locally.

The SSL Certificate is a standard security protocol that underpins cryptographic technology to establish encrypted connection between the web browser and a web server. Comodo is one of the most trusted Certificate Authorities in the market today and has demonstrated robust website security.

WHAT SECURITY PRECAUTIONS DOES TNA AUSTRALIA TAKE TO PROTECT MY DATA?
PayPal handles all the TNA Australia payments. That means no payment details are stored on our site and you are protected by PayPal’s standard terms of service when you use our automatic payment interface.

Your transactions on the TNA Australia website is protected by a Comodo SSL certificate as well as other, best practice security measures implemented locally.

The SSL Certificate is a standard security protocol that underpins cryptographic technology to establish encrypted connection between the web browser and a web server. Comodo is one of the most trusted Certificate Authorities in the market today and has demonstrated robust website security.

Account security still relies on your help! TNA Australia still recommends you implement a strong password on your account to protect your personal information.

My TNA Australia Membership

HOW DO I LOGIN INTO MY TNA AUSTRALIA MEMBERSHIP?

When you purchased your membership with TNA Australia you would have created an account for the website.

ON A DESKTOP COMPUTER
The My Account links are located in the header of the website on the right hand side and in the footer in the right hand column.

ON A MOBILE DEVICE
Find the “My Account” links in the main dropdown menu.

After logging in, links to members only content will become visible to you.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

HOW OFTEN DO I NEED TO PURCHASE A NEW MEMBERSHIP?

Memberships with TNA Australia are annual.

Membership packages with TNA Australia will last 365 days from the time of purchase. Members will receive a reminder message a few days out from the expiry of their membership with instructions on how to purchase a new package.

DIDN’T RECEIVE YOUR REMINDER?
If you’re not receiving email notifications from our website (including: order updates, password reset notifications), they might be going into your mail clients spam/junk folder.

Emails not in your spam / junk folder? Login to your account and check the email address under “account details”. If your email address is incorrect, update it and save details.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

CAN I BUY A MEMBERSHIP FOR ANOTHER PERSON?
Yes! Simply enter that persons details into the checkout or the manual new membership application.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

WILL I RECEIVE A REMINDER WHEN MY MEMBERSHIP IS DUE FOR RENEWAL?
Yes. A few days out from the expiry of your current membership, we will email you with directions on how to purchase a new plan for the coming year.

DIDN’T RECEIVE YOUR REMINDER?
If you’re not receiving email notifications from our website (including: order updates, password reset notifications), they might be going into your mail clients spam/junk folder.

Emails not in your spam / junk folder? Login to your account and check the email address under “account details”. If your email address is incorrect, update it and save details.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

CAN I BUY A DIFFERENT MEMBERSHIP WITH MY RENEWAL IS DUE?
Absolutely. Read through the details on the membership page and select the plan that best suits you and your circumstances.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

WHAT BENEFITS WILL I RECEIVE AS A MEMBER?
All members receive access to the members portal where all of our newsletters, training video links, information sheets and helpful information are available. You will also receive offer newsletters, opportunity to prebook conference places and special offers on events and merchandising.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

WHAT BENEFITS DOES TNA AUSTRALIA RECEIVE FROM MY MEMBERSHIP
Our mission is to raise awareness of the disorder fund research and provide opportunity to push for better support. We also have links with other organisations around the world, so working together we can achieve better outcomes.

MORE HELP
Need more help? Lodge an enquiry from our ‘Contact‘ page.

WHAT ARE MEMBERSHIP STORIES?
We encourage you to tell your story about your TN experience. The disorder effects individuals very differently which also makes the diagnosis journey very difficult. By gathering together anecdotal stories from our members we to gain support and knowledge. We can use the stories to better promote awareness and treatment. You do not have to provide personal details if you do not wish to.